No refunds after 30 days.
All return parts must be in the original packaging, and it is important that the part comes back to us in the same condition it was sent out in. DO NOT PUT LABELS OR ADDRESSES DIRECTLY ON THE TOYOTA PACKAGING. If the item is returned and the original Toyota packaging is damaged the return will not be accepted, and return to you at your expense.
If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, Toyota Outfitters (clothes) or special ordered parts, because we cannot restock them. There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is the customers, charges for shipping and handling are not refundable.
If you chose to pay with Paypal be aware that Paypal does charge a fee for every transaction, and they will access a fee on any amount refunded to you which is out of our control and is a product of Paypal's fee structure.
Please email us at firstname.lastname@example.org for a Return Authorization Number, prior to returning any merchandise. If you chose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit.
Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.